Thursday 27 June 2013

Trusted Shop - Trust Mark, Buyer Protection and Seller Ratings.


Today we were approved to display the Trusted Shop Logo on our web site. We have been working with the Trusted Shop integration team to make sure we provide our customers with confidence when shopping online with us.

The Trusted Shops quality criteria are based on national and European laws that are important for making purchases on the Internet. They take into account all rulings and stipulations by the consumer protection associations, in some cases even exceeding them.


Customers of certified Trusted Shops sellers are protected automatically. Infringements against data protection regulations, non-transparent prices, limitations to the right to cancellations or other risks are checked by Trusted Shops.


We also allow customers to leave feedback, this is important for us and our customers, as it allows people to talk about there experiences when ordering from us.




Tuesday 18 June 2013

Special Funeral designs

We have recently made these two different funeral designs for customers. We appreciate that these are for a sad occasions and therefore we spend time making sure the overall design is carefully created.

We pride ourselves on attention to detail, our hedgehog was set on a moss base so more natural and in the Carling can the logo was drawn freehand because of copyright.

Over the past few weeks we have been asked to make some very lovely tributes and in most cases the frame work is drawn and crafted out of florist foam as the pre made frames are not always available.

Our hedgehog and Carling Can were our own designs. 

Sunday 16 June 2013

Feedback...

Feedback is very important to us and our customers, below is some of the thank you's that have been emailed to us recently

Date: Tue, 21 May 2013 

My Mum was so pleased with the flowers you sent her that she actually rang me to say how nice they were!

Thank you very much.

David


Date: Tue, 11 Jun 2013

Good Morning Sheryl,
 
I just want to say a big thank you for the excellent flower you sent for me to my wife yesterday, she was very happy and sent me a photo of them, amazing flowers.
 
Thanks again and I will be using you all the time from now on.
 
Best regards